![]() ![]() But I would also expect that such reports will not include personal metadata So I would expect that reports are generated to show where problem areas are located. When needed, Proton can query real-time traffic to see where they need to focus infrastructure strategies. The VPN doesn't work at all without being able to 'see the traffic' The no log policy is for what happens after you close that session. The server needs to maintain the connection, so of course it holds the destination IP for the duration of the session. Furthermore, under Swiss law, a Warrant Canary is not meaningful, because under Swiss law, the target of a surveillance or data request must always be eventually notified, so they have the opportunity to contest the data request. Therefore, we are unable to comply with requests for user connection logs, even if they are legally binding. Under Swiss law, Proton VPN is not obligated to save connection logs, and we adhere to a strict no-logs VPN policy. ![]() The resulting report confirms that we do not keep any metadata logs, do not log your VPN activity, and do not engage in any practices that might compromise your privacy. However, there remains the possibility that an incorrect server configuration or flawed system architecture could cause logs to be accidentally stored. For example, within the current Swiss legal framework, Proton VPN does not have any forced logging obligations. Proton VPN’s Swiss jurisdiction also confers additional benefits for VPN services. We were ordered to turn over logs to help identify a user, but we were unable to comply because these logs did not exist. Proton VPN’s strict no-logs policy was tested in a legal case in 2019. While many VPNs claim to have no-logs policies, these policies do not always hold up when put to the test. When you connect to a VPN, it becomes your internet provider, meaning any VPN provider is technically capable of tracking and logging what you do online. ![]() However, with a VPN service, it’s also important to verify what is happening on the server side and not just the application side. And because our apps’ code is entirely open source, our security is bolstered by our bug bounty program, which brings security experts together from all around the world to check our applications. This shows that Proton’s internal audits and culture of secure software development are effective. In the most recent security audit of all Proton apps, security experts from Securitum, a leading European security auditing company that oversees more than 300 security testing projects every year for major corporations and banks, uncovered no significant security issues. This way, everyone can get an independent expert’s opinion of our apps’ security. That is why, in addition to our internal audits, we regularly submit our apps to third-party security audits and make the results public. Now, when we say we are a no-logs VPN, it is not just a claim: it has been double-checked by independent experts. Proton VPN Audit Report, Proton VPN Transparency Report, Proton VPN's Privacy Policy, Proton VPN's Github (open source) Here's also a document covering the FAQs about ProtonVPN. Threats, harassment, racist or sexist speech and slurs of any kind will not be tolerated.Įxceptions include privacy specific laws that can impact Proton’s products or posts on the official blog. Also, make sure to check all posts tagged with the appropriate Customer Support flair to see whether your question has already been answered. We prioritize responses to paid users and will respond within 24-48h. While our community would be happy to share their troubleshooting advice and experience, we suggest you contact our official support team if you are facing specific technical issues. Note that Reddit is not an official customer support forum. Note that content violating the guidelines is subject to removal. Here’s a guide to using the correct post flair. Please make sure all comments and posts adhere to our content guidelines. u/ProtonVPN and /u/ProtonVPN-support are authentic handles used by the ProtonMail team. We are based in Switzerland and we keep no logs of your online activity You can use ProtonVPN to protect your online data, increase your online privacy and anonymize your surfing. Our encrypted tools empower users in over 150 countries to reclaim their freedom of expression and online privacy. It is brought to you by the team of scientists from CERN and MIT that developed ProtonMail - the world’s largest encrypted email service used by millions worldwide, including journalists, activists and everyday people who are concerned about their privacy. ProtonVPN is a highly secure and encrypted virtual private network (VPN). ProtonVPN - Providing Secure Internet Anywhere ![]()
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